The NRF Foundation's RISE Up intermediate course – Customer Service and Sales – is perfect for you if you are interested in or currently working in a customer facing role, whether in retail or another industry.
Your will master customer service and sales skills, including understanding the customer life cycle, developing effective strategies to engage customers, assessing customer needs and closing sales. You’ll also learn best practices for building resumes and navigating job searches.
Our online course takes just 14 hours to complete and you can use any computer or tablet. Our dynamic curriculum includes videos, interactive exercises and self-check quizzes. You can work at your own pace to complete the training.
At the end, you’ll receive a printable completion certificate, digital badge and a credential you can list on your resume, showing you’re ready for jobs that are in high demand right now.
Omnichannel purchase options
Assessing and meeting customer needs
Executing sales and upselling
Building a resume and then shining in the interview
These concepts offer a general overview of the content areas covered in the Customer Service and Sales curriculum. They are not an exhaustive list of the content or its learning objectives but serve to categorize the curriculum for each module.
Learn more about our other RISE Up courses: