What is Retail?
Multichannel and Omnichannel Retailing
Distribution Channels and Retail Ownership
The Economic Impact of Retail
The Retail Product Cycle
Product and Service Selection
Product Allocation and Distribution
Selling, Pricing and Customer Service
Customer Service Skills
Retail Associates and Company Brand
The Customer Loyalty Life Cycle
Retail and Technology
Sales Basics
Connecting with the Customer
Understanding Customer Needs and Interests
Personalizing Service and Completing the Sale
Retail Operations Basics
Inventory, Marketing, Technology & Tools
Retail Stores, Grocery Stores, Fast Food Restaurants
Distribution Centers
Loss Prevention
Internal & External Theft
Operational Errors
Vendor Fraud
Workplace Safety
Common Safety Problems
First Aid
Emergency Situations
Dollars and Sense
Gross Profit vs. Net Profit
Profit Margin
Operating Expenses vs. Cost of Goods Sold
Being Professional
Professional Look and Employability
Effective Communication and Accountability
Technology and Time Management
A Place for You
RISE Up and the Retail Industry
Entry-Level Retail Jobs: Goals and Expectations
Online Job Applications and Succeeding in Interviews
These concepts offer a general overview of the content areas covered in the Supply Chain, Inventory & Logistics curriculum. They are not an exhaustive list of the content or its learning objectives but serve to categorize the curriculum for each module.