Dive into the retail world, its career paths and industry jargon
Study retail operations, product life cycles, and supply chains
Know how the cost of goods sold impacts profit
Build basic customer service and sales skills
Practice job readiness skills
Discover the value of quality customer service
Improve your knowledge of different types of customers’ needs
Master effective communication skills
Design a sales plan and apply effective upselling strategies
Acquire advanced retail skills
See retail as a business and define the profit model
Recognize inventory life cycle and inventory control
Explore merchandising and marketing
Understand loss prevention
Learn the importance of workplace safety practices
Understand how goods flow through the supply chain
Learn how warehouse/distribution/fulfillment centers are designed and operated
Calculate and explain key performance metrics
Demonstrate safety measures and techniques
Explore skills for warehousing jobs and career paths
Identify and manage customer conflict and disruptive behaviors
Utilize strategies to acknowledge and manage emotions and feelings
Understand warning signs and other factors contributing to conflict
Recognize and apply effective communication skills
Certificate Never Expires
