A more seamless teacher and student experience has arrived for RISE Up! The learning objectives, curriculum and assessments you count on are not changing. We have made improvements to how you and your students access the materials, enhancing and streamlining the process.
RISE Up New Portal Tutorial Webinar
Our new RISE Up experience, hosted by Kaleidoscope Learning, is live! This brief webinar will give you an overview on how to get started in the new RISE Up platform.
RISE Up New Portal - FAQs
Who should complete the registration in the new RISE Up portal?
Your organization's RISE Up administrator will complete the initial registration step with Kaleidoscope Learning and then they will add users to the account (this includes site administrators, teachers and proctors).
Once you have been added to the new platform by your organization's RISE Up administrator, you will receive a welcome email from email@example.com with details on how to access the new platform. You may need to check your spam or junk folder.
Please contact your organization's RISE Up administrator if you have questions about when you will gain access to the new portal. If you are unsure who your organization's RISE Up administrator is, please email RISEUp@nrf.com for assistance.
What information should I provide my billing team for payments?
Beginning in 2023, our third-party vendor for the Rise Up portal changed. This includes both the learning platform as well as payment processing.
Please share current instructions for paying invoices with your billing contact. In a few instances, billing departments are using outdated addresses and incorrect payees for checks.
The correct information for mailing checks is as follows:
401 Park Avenue, 10th Floor
New York, NY 10016
Attn: RISE Up
You can find "steps to pay an invoice" by wire or ACH by visiting the Help Center under "Common Questions for Group Administrators."
How do I contact Kaleidoscope Learning customer service?
Visit the new Help Center and choose from the four options to contact customer service: submit a ticket, send an email, call them or chat live online.
Will the curriculum or exams change?
No, they will remain the same. If and/or when the curriculum or exams change, we will notify our partners well in advance.
Will prices of the RISE Up materials increase on the new RISE Up platform?
No, the prices will remain the same.
Will my licenses transfer to the new RISE Up platform?
Yes, all your unused purchased licenses with their original expiration date will transfer to the new RISE Up platform once you create your new RISE Up account.
Will there be tutorials or videos on how to use the new RISE Up platform?
Yes, we will have multiple live and on-demand webinars to attend for a smooth transition to the new RISE Up platform. We will also be available for one-on-one training.
Will I still have access to my old account on the Penn Foster platform?
You will have access to your account on the Penn Foster platform until August 31st.
New RISE Up platform launches, hosted by Kaleidoscope Learning
Last day to purchase through legacy platform, Penn Foster
Last day to enroll learners in legacy platform, Penn Foster
Last day for active learners to access the legacy platform, Penn Foster
Last day for partners to access the legacy platform, Penn Foster
Last day to pay invoices through the legacy platform, Penn Foster, for orders made prior to August 1