Customers face barriers that are not always visible. From recognizing and responding to the diverse needs of disabled customers to exploring how thoughtful interaction and communication can transform an experience, our newest course provides the tools and resources to create a respectful and inclusive shopping experience for everyone.
Overview and Clearer Understanding of Disabilities
Social Model of Disability
Techniques for Offering Assistance and Providing Reasonable Accommodations
Recognizing and Removing Potential Barriers
These concepts offer a general overview of the content areas covered in the curriculum. They are not an exhaustive list of the content or its learning objectives but serve to categorize the curriculum for each module.
