Customers often face barriers that aren’t always visible. Our “Welcoming Customers with Disabilities” microlearning is designed to give you and your team the knowledge and practical skills to recognize and respond to the diverse needs of disabled customers, ensuring every interaction is thoughtful and inclusive.
Developed in partnership with Making Space and leaders in the disability community, this course offers expert insights and actionable strategies your business can use right away. From understanding how communication can transform the customer experience to accessing tools and resources that create a respectful, accessible shopping environment, you and your employees will be prepared to make a real difference for every customer.
These concepts offer a general overview of the content areas covered in the curriculum. They are not an exhaustive list of the content or its learning objectives but serve to categorize the curriculum for each module.
