NRF Foundation Retail Training offers two powerful online courses to equip your associates with practical skills which can completely change a shopper's day.
Create an inclusive shopping experience for all. This 30-minute online course equips associates with practical strategies to:
Communicate respectfully and effectively
Provide assistance that honors dignity and independence
Identify and reduce barriers
Turn tense moments into positive outcomes. Developed in partnership with the Crisis Prevention Institute, this credential teaches employees to:
Recognize warning signs of conflict
Apply proven techniques to calm situations
Maintain a safe, positive environment for customers and staff
Only NRF Foundation Retail Training is certified by the National Retail Federation.
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