Customer Service and Sales Certification

BJ's Wholesale Club employee exhibiting customer service

Customer Service and Sales

Customer Service and Sales is a classroom-based, instructor-led program that typically takes 40-60 hours to complete, depending on group size. The Customer Service and Sales curriculum is designed to help entry-level sales and service associates learn skills related to frontline work in retail (or any industry that values customer service and sales skills).
 

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Course Materials

All course materials may be purchased through our online store. Learners will receive a learner’s guide, which will serve as a reference to prepare for the assessment exam. The guide also covers content for the Advanced Customer Service and Sales training and exam.

Trainers will receive a trainer’s guide, which also covers the Advanced Customer Service and Sales curriculum.

Individuals taking this course will learn:

  • About products and services
  • How to assess and meet customer needs
  • Preparation for selling, gaining customer commitment and closing the sale
  • The basics of store operations and inventory control
  • The process of merchandising
  • The importance of common employability skills
  • How to craft a polished resume

Eligibility requirements: 15 years of age, or at least 10th grade
Course delivery: Classroom only
Exam delivery: Online only
Cost: Learner guide ($65), Trainer guide ($265), Exam voucher ($55)
Exam retest fee: $55 (new voucher)
Term of validity: 3 years
Renewal fee: $25
ADA accommodations by request.

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Frequently Asked Questions
 

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The NRF Foundation is among six recipients of ASAE’s 2018 Summit Award, the top honor in its annual “Power of A” awards program. Learn more.

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2018 ASAE Award recipient