Customer Service and Sales is a classroom-based, instructor-led program that typically takes 40-60 hours to complete, depending on group size. The Customer Service and Sales curriculum is designed to help entry-level sales and service associates learn skills related to frontline work in retail (or any industry that values customer service and sales skills).
All course materials may be purchased through our online store. Learners will receive a learner’s guide, which will serve as a reference to prepare for the assessment exam. The guide also covers content for the Advanced Customer Service and Sales training and exam.
Trainers will receive a trainer’s guide, which also covers the Advanced Customer Service and Sales curriculum.
Individuals taking this course will learn:
- About products and services
- How to assess and meet customer needs
- Preparation for selling, gaining customer commitment and closing the sale
- The basics of store operations and inventory control
- The process of merchandising
- The importance of common employability skills
- How to craft a polished resume
Preview a sample section of the Customer Service and Sales training.
Preview a sample section of the Customer Service and Sales exam.
View the Customer Service and Sales table of contents.
View the Customer Service and Sales Skills Standards.
Eligibility requirements: 15 years of age, or at least 10th grade
Course delivery: Classroom only
Exam delivery: Online only
Cost: Learner guide ($65), Trainer guide ($265), Exam voucher ($55)
Exam retest fee: $55 (new voucher)
Term of validity: 3 years
Renewal fee: $25
ADA accommodations by request.
Frequently Asked Questions
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