The Advanced Customer Service and Sales credential is designed for sales and service associates looking to expand their skills in retail and other sales and service-focused industries. This is a classroom-based, instructor-led program that typically takes 40-60 hours to complete, depending on group size. Candidates must earn the basic Customer Service and Sales credential to be eligible for this course.
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All course materials may be purchased through our online store. Learners will receive a learner’s guide, which will serve as a reference to prepare for the assessment exam. The guide also covers content for the Customer Service and Sales training and exam.
Trainers will receive a trainer’s guide, which also covers the Customer Service and Sales curriculum.
Preview a sample section of the Advanced Customer Service and Sales training.
Preview a sample section of the Advanced Customer Service and Sales exam.
View the Advanced Customer Service and Sales table of contents.
View the Advanced Customer Service and Sales Skills Standards.
Individuals taking this course will learn:
- Preparing for selling
- Gaining customer commitment and closing a sale
- Developing and implementing plans for selling and follow-up
Eligibility requirements: 15 years of age, at least 10th grade
Course delivery: Classroom only
Exam delivery: Online only
Cost: Learner guide ($65), Trainer guide ($265), Exam voucher ($45)
Exam retest fee: $45, new voucher
Term of validity: 3 years
Renewal fee: $25
ADA accommodations by request.
Frequently Asked Questions
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