Training and credentials

To help your students compete in our ever-changing world, we're updating our website, curriculum and exams to match the skills required in today's job market. 

We're bringing all RISE Up credentials — Retail Industry Fundamentals, Customer Service & Sales and Advanced Customer Service & Sales — together in one place with easier access for you and more engaging content for your students. Online, in class or both — we're working to make RISE Up a fresh, new, immersive experience.

Between now and our launch, our site may have some growing pains, but we’ll hope you’ll be patient with us. Click here for our FAQs.

Learning builds confidence. And confidence builds careers.

Finding a job that meets your needs can seem like an impossible task. We’re here to help you take the first step with a special program created specifically for job seekers like you. Our course materials are designed for learners of all ages, backgrounds and education levels.

Our individual credential programs offer a wide range of learning and benefits that vary by course, including: 

  • Retail fundamentals education
  • 40 hours of job training
  • Certificates to take to interviews
  • Mentorship and hands-on training
  • Flexible online and classroom formats

RISE Up credentials

Retail Industry Fundamentals
RISE Up - Retail Industry Fundamentals - NRF Foundation
This credential prepares job seekers for entry-level retail roles.
Learn more
Customer Service and Sales Certification
RISE Up - Customer Service and Sales - NRF Foundation
Designed to help entry-level sales and service associates learn skills related to frontline work in retail.
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Advanced Customer Service and Sales
RISE Up - Advanced Customer Service and Sales - NRF Foundation
For sales and service associates looking to expand their skills in retail and sales and service-focused industries.
Learn more
RISE Up Participant- In Class
About RISE Up
RISE Up was created to help build the retail industry’s next generation of talent: first-time job seekers and entry-level employees. Developed by the NRF Foundation in collaboration with leading retailers like Macy’s, Walmart, The Home Depot and The Container Store, our programs can shape the future for people across the nation.

Since launch in January 2017, more than 45,000 people have participated in our RISE Up training programs. Learners focus on developing skills and building confidence to secure jobs in retail. This video tells the stories of a few individuals who have been through the program.