Customer Service & Sales Training to Help Youth and Adult Learners Land High Demand Jobs
The Customer Service & Sales credential is RISE Up's intermediate course for youth and adult learners improving skills in a customer-facing role.
Developed in collaboration with over 20 notable retailers, the curriculum helps your learners land high-demand jobs and get promoted in the retail industry and beyond. Earning a certification validates their knowledge and skills to employers and builds workplace-readiness.
Through the RISE Up Customer Service and Sales training, learners of all ages master fundamental employability and workplace skills, including:
Understanding the customer life cycle
Developing effective strategies to engage customers
Assessing customer needs and closing sales
Reading customer body language
Increasing customer satisfaction and retention
Problem-solving and working in teams
The NRF Foundation supports teachers, administrators, and mentors to successfully deliver RISE Up materials with a proven instructional strategy. The curriculum includes the materials and methods you need to guide students in developing career-ready skills.
Course Textbook: Core content, activities, and check-point test questions.
Instructor Training: Guides on subject matter, methodology, and course management.
Powerpoint Presentation: Course delivery supplement.
Career Chart: Visualization to guide students' career journeys based on their skills and interests.
Give your students skills and certification for a life-changing career
Exams Start at
$55
Course Content Starts at
$65
Course Bundles Start at
$115
Curriculum Delivery
Course delivery options are flexible – from online to classroom to a combination of both. Self-paced lessons allow students to engage with curriculum videos, activities, and knowledge checks. Mix and match your own lessons to provide a course that’s completely tailored for your students.
At the end, students receive a printable completion certificate, digital badge, and a credential they can list on their resume.
Key Concepts
NRF Foundation's RISE Up curriculum and exams are industry-recognized and developed in collaboration with over twenty retailers, including Walmart, Macy’s, The Home Depot, and Nordstrom.
The Retail Industry Fundamentals training equips students with introductory knowledge to understand:
The full scope of store operations and running a retail environment
Utilizing merchandising and marketing techniques
Understanding the retail profit model and competition
Recognizing retail policies, regulations, and safety
Effective management of others
Planning and following a career path in retail
Sample Questions
These questions are similar to the questions that students will see when taking the official NRF Foundation RISE Up Customer Service & Sales exam. These questions are not intended as a pre-test or any other measure of student learning.
View sample questions
NEXT STEPS
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Access a Free Curriculum Sample
Explore the Business of Retail Credential curriculum for free and see how RISE Up supports you and your students.