Welcome to NRF Foundation's RISE Up. Please see below for information about navigating our platform.
FAQs - RISE Up Portal
Who should complete the registration in the RISE Up portal?
Your organization's RISE Up administrator will complete the initial registration step with Kaleidoscope Learning and then they will add users to the account (this includes site administrators, teachers and proctors).
Once you have been added to the platform by your organization's RISE Up administrator, you will receive a welcome email from riseup@kaleidolearning.com with details on how to access the platform. You may need to check your spam or junk folder.
Please contact your organization's RISE Up administrator if you have questions about when you will gain access to the portal. If you are unsure who your organization's RISE Up administrator is, please email RISEUp@nrf.com for assistance.
What information should I provide my billing team for payments?
Beginning in 2023, our third-party vendor for the Rise Up portal changed. This includes both the learning platform as well as payment processing.
Please share current instructions for paying invoices with your billing contact. In a few instances, billing departments are using outdated addresses and incorrect payees for checks.
The correct information for mailing checks is as follows:
Kaleidoscope Learning
401 Park Avenue, 10th Floor
New York, NY 10016
Attn: RISE Up
You can find "steps to pay an invoice" by wire or ACH by visiting the Help Center under "Common Questions for Group Administrators."
How do I contact Kaleidoscope Learning customer service?
Visit the Help Center and choose from the four options to contact customer service: submit a ticket, send an email, call them or chat live online.
Are there tutorials or videos on how to use the RISE Up platform?
Yes, there are tutorials available in the Help Center. You may also register for a biweekly "RISE UP Portal Tutorial" webinar by using the "Webinars" link below.
FAQs - RISE Up Content
Where can I find general information about the RISE Up program?
The RISE Up Credential Handbook covers in depth information about each of the credentials and can be found in our RISE Up Reference Library.
What do each of the four RISE Up credentials cover?
For more detailed information about each credential including our learning concepts and exam blueprints, visit our pages for Retail Industry Fundamentals, Customer Service and Sales, Business of Retail: Operations and Profit and Supply Chain, Inventory, Logistics. You can also find resources in our RISE Up Reference Library.
What do these credentials provide to my students?
Having one of our RISE Up industry-recognized credentials builds confidence, provides essential skills and can set you apart during interviews. You’ll understand the ever-changing retail environment and explore all that retail jobs offer. To find out about our national retail partners that offer interviews for students who have earned a RISE Up credential, email RISEUp@nrf.com.
How can I share an inspiring RISE Up story?
We love hearing how people are building extraordinary careers with RISE Up. Share your stories by emailing riseup@nrf.com or tagging us on social – we’re @NRFFoundation on Twitter, Facebook, LinkedIn and Instagram.