The NRF Foundation's RISE Up 30 minute course — Conflict De-escalation — is perfect for those who are already in retail and looking to advance their customer communication skills.
"Proper de-escalation training is critical in today's retail environment and results in a positive environment for employees and customers alike." — Crisis Prevention Institute
Customers can react to stressful situations — the holidays, election cycles, personal life events — in unpredictable ways. Learners will gain skills to identify these situations and to de-escalate them, ensuring an enjoyable shopping experience for all customers and employees.
This training is valuable for individuals in customer-facing roles to recognize, prevent, and manage conflict.
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Course content starts at
$35
Key Concepts
Identify and manage customer conflict and disruptive behaviors
Understand warning signs and other factors contributing to conflict
Utilize strategies to acknowledge and manage emotions and feelings
Recognize and apply effective communication skills
Certificate Never Expires
Exam
10 multiple-choice questions
Timed: 30 minutes / Non-proctored
Certification issued
This is an online course with an exam. The exam emphasizes skills learned to de-escalate customer conflict and acknowledge emotions and feelings.
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Share your details and our team will get in touch with you shortly!
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