Dive into the retail world, its career paths and industry jargon

Study retail operations, product life cycles, and supply chains

Know how the cost of goods sold impacts profit

Build basic customer service and sales skills

Practice job readiness skills

Discover the value of quality customer service

Improve your knowledge of different types of customers' needs

Master effective communication skills

Design a sales plan and apply effective upselling strategies

Acquire advanced retail skills

See retail as a business and define the profit model

Recognize inventory life cycle and inventory control

Explore merchandising and marketing

Understand loss prevention

Learn the importance of workplace safety practices

The importance of supply chains, the flow of goods and the operations of supply chain facilities

Reverse logistics and its goals for cost recovery and sustainability

Safety measures and techniques

Problem-solving roles in supply chain facility management

Supply chain jobs, career paths and the skills needed to succeed