REDESIGN - Credentials - Retail Industry Fundamentals

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[Need: Consider wordsmithing “Become a Rise Up Training Partner Today” as it may be the first time a reader see’s the word “partner” and it is not intuitive that becoming a partner is the same as registering for their students.]

Exams start at

$35

Course content starts at

$65

Course bundles start at

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"The Marketplace"

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Key Concepts

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I

Welcome to Retail

What is Retail?
Multichannel and Omnichannel Retailing
Distribution Channels and Retail Ownership
The Economic Impact of Retail

The Retail Product Cycle
Product and Service Selection
Product Allocation and Distribution
Selling, Pricing and Customer Service

II

Customer Service & Sales

Customer Service Skills
Retail Associates and Company Brand
The Customer Loyalty Life Cycle
Retail and Technology

Sales Basics
Connecting with the Customer
Understanding Customer Needs and Interests
Personalizing Service and Completing the Sale

III

Retail Operations

Retail Operations Basics
Inventory, Marketing, Technology & Tools
Retail Stores, Grocery Stores, Fast Food Restaurants
Distribution Centers

Loss Prevention
Internal & External Theft
Operational Errors
Vendor Fraud

Workplace Safety
Common Safety Problems
First Aid
Emergency Situations

Dollars and Sense
Gross Profit vs. Net Profit
Profit Margin
Operating Expenses vs. Cost of Goods Sold

IV

Workplace Readiness

Being Professional
Professional Look and Employability
Effective Communication and Accountability
Technology and Time Management

A Place for You
RISE Up and the Retail Industry
Entry-Level Retail Jobs: Goals and Expectations
Online Job Applications and Succeeding in Interviews

[These concepts offer a general overview of the content areas covered in the Retail Industry Fundamentals curriculum. They are not an exhaustive list of the content or its learning objectives but serve to categorize the curriculum for each module.]

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Exam

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50 multiple-choice questions

Untimed / Not proctored

The areas included in the exam and the emphasis given to each correspond to the knowledge and skills acquired. These areas have been identified through a job task analysis for a student to succeed within an entry-level role.

Introduction to the Retail Industry – 8%
Fundamentals of Retail Operations – 48%
Retail Careers – 44%

The listed domains should not be considered an exhaustive list of the content covered in the curriculum.

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Students need to be at least 14 years old

Our course material and exams are written at a seventh-grade reading level

Offline course content is also available

Spanish helping translation exams and special accommodations for exams are available

Options are available for a la carte, bundled options and bulk purchases

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