Michelle Gass

Chief Executive Officer
Kohl's, Inc.
A headshot of Michelle Gass, the Chief Merchandising and Customer Officer of Kohl's

Michelle Gass was appointed CEO of Kohl’s in May 2018. Gass is responsible for Kohl’s overall strategy and operations, overseeing 1,160 Kohl’s stores, Kohls.com, and associates nationwide.

Gass joined Kohl’s in 2013 as chief customer officer and was named chief merchandising and customer officer in 2015, with responsibility for Kohl’s marketing, merchandising, planning and product development functions. Gass was promoted to CEO-elect in October 2017 prior to assuming the CEO role. Gass was a key architect in the creation of Kohl’s long-term strategic framework, the Greatness Agenda, in 2014. She also led the company’s focus on becoming the active and wellness destination for families, launched Kohl’s next generation loyalty program, and has been responsible for bringing in new categories, partners, and brands, including Under Armour and Amazon.

Prior to Kohl’s, Gass spent more than 16 years with Starbucks holding a variety of leadership roles across marketing, strategy, merchandising and operations, including president, Starbucks EMEA. She played a key role working with the leadership team during the Starbucks transformation of 2008-2009. Gass notably led the growth of the Frappuccino® blended beverage platform, the innovation of the overall Starbucks beverage menu, the expansion of the food program, and the introduction of the Starbucks Rewards loyalty program.

Gass has received numerous professional honors, including being named to Fortune’s list of the Most Powerful Women in Business, and to Fortune’s Businessperson of the Year list.

Gass currently serves as a director of PepsiCo, Inc., a global food and beverage company.

Gass received her undergraduate degree from Worcester Polytechnic Institute and an MBA from the University of Washington.