Special Training

NRF Foundation RISE Up - Special Training

COVID-19 Training

The National Retail Federation and the NRF Foundation present two trainings that deliver fast, affordable and effective content to your front line, customer-facing and distribution center workforce.

Explore COVID-19 Trainings

COVID-19 Retail Operations Specialist
Train your employees to work safely

Made possible by
American Express

Designed to help retailers operate during the pandemic in a safe and productive way and meet state and local requirements for COVID-19 trainings

  • Recognize symptoms of COVID-19 and know what to do if exposed
  • Understand CDC best health practices and tools used in retail to keep customers and employees safe
  • Understand the importance of personal health practices, including proper mask wearing and hand washing

This self-paced 40-minute online course features engaging content, knowledge checks and a 5-question multiple choice exam. Employees receive a digital badge and a printable certificate upon completion.

$15 per person
(bulk discount available)

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COVID-19 Customer Conflict Prevention Specialist
Train your employees to avoid and de‑escalate conflict

In partnership with

Crisis Prevention Institute

Designed specifically for retail’s unique challenges, including mask requirements for customers, customer-to-customer conflicts and line management.

  • Identify the signs of and strategies to prevent conflicts
  • Understand the skills needed to de-escalate conflicts
  • Use techniques to keep customers and employees safe

This self-paced 70-minute online course features engaging content, knowledge checks and a 5-question multiple choice exam. Employees receive a digital badge and a printable certificate upon completion.

$15 per person
(bulk discount available)

Buy Now

NRF retail member companies receive 15 free vouchers per training.

Arm your employees with the knowledge and tools they need to operate safely – and with confidence – to ensure a safe and enjoyable shopping experience for your customers during the COVID-19 pandemic

NRF retail members can register here and the RISE Up team will reach out to you by email so you can redeem your free trainings

Have questions about the training and our bulk discounts? Email riseup@nrf.com.

RISE Up COVID-19 Training

See What People Are Saying

The training puts a spotlight on the unexpected challenges that store workers have been forced to grapple with during the pandemic.

The New York Times

Every retailer has had at least one customer refuse to wear a mask this year, and every retailer has handled it differently. Now, some consistency.

Retail Brew