NRF Foundation Toolkit
Download our guide on how artificial intelligence works in retail hiring. In this toolkit, the NRF Foundation outlines what AI does, where its role begins and ends, and why applicants may sometimes get an instant reply.
The guide provides practical strategies for each stage in the hiring process from tailoring a resume against a job description to drafting cover letters to prepping for interviews, so job seekers can use AI to their advantage.
Information within this guide:
Applicant Tracking Systems (ATS) and what really happens after you click submit.
How an ATS handles massive volumes of applicants.
The value of keywords in a resume.
How AI shows up in hiring on career sites, screening, assessments and interviews.
How specific roles determine what kind of automations ATS might use.
Where humans are involved and the value of a referral.
How to use AI when searching, making resumes and prepping for an interview.
Tips and exercises to help you track your progress, tailor your resume and how to work with recruiters.
The NRF Foundation provides more than $1 million in retail scholarships and grants every year, engaging more than 100,000 people and more than 2,000 educational and workforce partners with our retail industry training. More than 350 retailers and industry partners support the work of the NRF Foundation to ensure that retailers have the quality talent they need for their stores, supply chain facilities and corporate offices.
The NRF Foundation shows job seekers how the retail brands they shop can become the places they work. As NRF’s nonprofit 501(c)(3), our training, scholarships and opportunities help people discover promising careers in retail and develop the skills they need to succeed on day one, while ensuring that retailers have the quality talent they need for their stores, supply chain facilities and corporate offices.
Descriptions of AI in hiring throughout this toolkit are simplified for educational purposes and are not meant to be all-encompassing examples. Each employer may use these tools differently, and processes will continue to change as AI evolves. Examples in this toolkit are illustrative and do not describe or represent the functionality or practices of any particular technology provider or employer.
